1. Who We Are
Alphil Networks Limited publishes and operates MissingLetter. This policy explains what information may be processed when you install, open, or use the app, including information processed by platform services and third-party SDKs used for app reliability, notifications, analytics, and advertising.
2. Information Processed
The app may process local app data such as progress, settings, preferences, scores, saved state, achievements, and other gameplay or browsing state needed to provide the app experience. This local data is generally stored on your device unless a feature clearly requires an online service.
- Puzzle progress, preferences, and app state are stored locally on the device.
- Notification permission is used only to send app updates or reminders when the user enables notifications.
- The app may use Firebase services for analytics, crash diagnostics, and cloud messaging.
- The app may show ads through Google AdMob, which can process advertising identifiers and device information under its own policies.
- Technical information such as device type, operating system version, app version, crash logs, diagnostics, approximate network information, and usage events may be processed to keep the app reliable and improve the experience.
- If you contact us for support, we process the contact details and message content you choose to provide.
3. How Information Is Used
We use information to operate app features, save progress or preferences, provide notifications requested by the user, troubleshoot bugs, prevent abuse, understand app performance, respond to support requests, and maintain store-compliant app listings.
4. Third-Party Services
The app may use Google AdMob for ads and Firebase services such as Analytics, Crashlytics, and Cloud Messaging. These providers may process device identifiers, advertising identifiers, diagnostics, crash logs, notification tokens, and usage information according to their own policies. Apple and Google may also process information through the App Store, Google Play, operating system services, and platform security features.
5. Notifications and Device Permissions
If the app requests notification permission, it is used to send alerts, reminders, content updates, or service messages related to the app. You can disable notifications at any time in your device settings. Some apps may also request internet, network state, or vibration permissions to load content, show ads, receive updates, or provide gameplay feedback.
6. Advertising and Analytics Choices
Where ads are enabled, advertising partners may use device or advertising identifiers to provide, limit, measure, and improve ads. You can manage ad personalization choices through Android, iOS, Google, or Apple privacy settings. Analytics and diagnostics help us understand crashes, performance, and feature reliability.
7. Retention and Deletion
Local app data remains on your device until you delete it, clear app storage, or uninstall the app. Support messages are retained only as long as needed to respond and maintain business records. If an online feature stores a push token or similar identifier, contact us to request deletion where applicable.
8. Children
The app is not intended to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, contact us and we will review and delete it where required.
9. Security
We use reasonable technical and organizational measures to protect information processed through our systems. No electronic service can be guaranteed to be fully secure, so users should avoid sending sensitive information through support channels unless it is necessary.
10. Changes to This Policy
We may update this policy when app features, third-party services, legal requirements, or store listing requirements change. The updated policy will be posted at this URL with a new effective date.
11. Contact Us
For privacy questions, data requests, or app support, contact Alphil Networks Limited at alphilsolutions365@gmail.com.